Get in touch

Feel free to send us a comment, question, or report an adverse event by calling us or using the form to send us an email. Our team will respond by email within 24  hours of your submission.

Address:

Szio+ Inc.
Pickering, Ontario, Canada

Hours of operation:

Monday - Friday
9am - 6pm EST

Email:

hello@utivahealth.com

Phone:

1-888-622-3613

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Get the info you're looking for right now

There is a good chance your question has been answered before, see the topics below for helpful information.

Shipping & Return policy

Do you ship internationally?

We provide International shipping with a flat fee of $30. It does not include duties or taxes, so please make sure to check with your local carriers.

How can I start a return?

To start a return, please email us at hello@utivahealth.com and include your order number with a description of the reason for your return. Items sent back to us without first requesting a return, will not be accepted.

Can I make changes to or cancel my order?

As soon as your order has been accepted, we immediately begin processing to get it to you as soon as possible. Unfortunately, this means that we are unable to make any changes to orders once placed. If you need to make changes, you can contact us at hello@utivahealth.com or call us at 1-888-622-3613 and we will try our best to get to it before your order ships but cannot guarantee this.

How can I view / track my order?

You can check the status of your order by signing into your account. After you have signed in, you will be able to view your order and its fulfillment status.



Once your order has shipped, you will receive an email from us with your tracking number. You can use this number to track your package. Please allow 48 hours for the tracking information to become available.

Subscribe & Save

Can I change my next delivery date?

Sign into your online account here. Click My Subscriptions > View Details of your active subscription(s). From this page you can skip, reschedule or delay your next upcoming order.

How can I access my account?

You can access your account your account using the account icon at the top of the website or here.

How can I add discount codes to my subscription order?

You can add a discount code to your active subscription by following these steps:



1. Login to your account to access the customer portal

2. Select My Subscriptions from the menu

3. Click on the View details button from your active subscription

4. Scroll the the Discount Code entry field to add your discount code



Watch a step-by-step video here.

How can I cancel my subscription?

Sign into your online account here. Click My Subscriptions > View Details of your active subcription(s). Scroll to the bottom of the page a start the cancellation process by clicking the link: Cancel subscription

How can I change my shipping information?

Start my logging into your account here. To change your shipping address, under the profile section you can edit your shipping information.

How can I pause my subscription?

Sign into your online account here. Click My Subscriptions > View Details of your active subcription(s). From this page you can skip, reschedule or delay your next upcoming order.

How can I update my billing information?

Sign into your account. Click My Subscriptions > View Details. Under “Payment details” select, Update and a link will be sent to your email to make the necessary changes.

How does Utiva's subscribe and save program work?

Utiva's subscribe and save is a recurring order, billed and shipped automatically at your chosen frequency, until canceled or skipped. With each subscription order, you will automatically save 25% on your ordered products. Your subscription is obligation-free, so you can skip, pause or cancel your subscription at any time, right from your account.