How It Works
HSA/FSA payments simplified with FLEX
For One-Time Purchases
A new LMN (Letter Of Medical Necessity) is required once per calendar year per IRS guidelines. To use your HSA/FSA card follow the steps below:
1
Checkout
- After adding your Utiva products to cart, check out as a guest (Do not use Shop Pay).
- Select the “Flex | Pay with HSA/FSA” payment method to pay with your HSA/FSA card.
2
Complete Health Assessment
Take a quick private health survey. A licensed provider will review your answers to determine eligibility.
3
Make Your Purchase
Pay using your HSA/FSA card or credit card. If you use a regular credit card, follow the steps provided with your LMN to submit your purchase for reimbursement. Flex will email you an itemized receipt.
For Subscriptions
Since HSA/FSA cards can't be used for recurring payments,
follow the steps below to get reimbursed for your subscription:
1
Make Your Purchase
Pay with your regular credit card. After your purchase, check your confirmation receipt email for a link to the Flex survey.
2
Complete Health Assessment
Take a quick private health survey. A licensed provider will review your answers to determine eligibility.
3
Submit for Reimbursement
Follow the steps emailed with your letter of Medical Necessity to submit your purchase for HSA/FSA reimbursement.
Eligible Utiva Products
Bestseller
Utiva Cranberry PACs
Our most powerful all natural answer to help prevent urinary tract infections
Utiva D-Mannose
An effective option providing that extra boost of strength to maintain a health urinary tract
Utiva Probiotic
A powerful addition to help restore gut health and recover from antibiotic usage
Utiva Menopause Relief
A multi-symptom relief supplement that targets 10+ symptoms of perimenopause and menopause.
Bladder Health Supplement
Manage mild to moderate overactive bladder symptoms and reduce the
Utiva Boric Acid
A clinically studied and safe natural mineral that helps provide relief for symptoms of vaginal yeast infections
Frequently Asked Questions
What is Flex? Do I need to sign up for an account?
Flex is a secure payment option that lets you use your HSA or FSA card to pay for eligible health products at checkout. You do not need to create or sign up for a Flex account. Simply select Flex during checkout, enter your HSA/FSA card details, and complete your purchase as usual.
If you do not have a HSA/FSA payment card, check your order confirmation email for the Flex link to get a LMN.
What is an FSA or HSA and what are the benefits?
An FSA (Flexible Spending Account) and an HSA (Health Savings Account) are tax-advantaged accounts for medical expenses but differ in key aspects. FSAs, employer-sponsored, allow employees to use pre-tax dollars for medical expenses such as prescriptions and copays, but typically feature a "use-it-or-lose-it" policy where funds must be used within the plan year. HSAs are available to those with a high-deductible health plan and offer more flexibility, allowing funds to roll over annually.
How can I spend my FSA or HSA funds at Utiva Health?
Select “Flex | Pay with HSA/FSA'' at checkout. Input your card details and checkout as usual. If a purchase requires verification of eligibility, follow the steps to complete a brief telehealth consult.
I’m not seeing HSA or FSA options show up at checkout. Why not?
In this case, there are two likely reasons:
1. One of the items in your cart may be HSA or FSA eligible. You can check eligible products in the list here.
2. If you are logged into Shop Pay you will not see the HSA check-out option. Please log out of Shop Pay to process your payment with Flex. You can also choose to checkout as a guest by selecting “Checkout as a guest” in the checkout menu, located beside your email at the top of the checkout page.
I keep being pushed into Shop Pay. How do I use my HSA/FSA card?
If you continue to be pushed into the ShopPay checkout, we recommend completing your purchase in an incognito window. Still having issues? Reach out to hello@utivahealth.com for support.
I don’t have an HSA or FSA card. Can I still use my HSA/FSA funds?
Yes, you can still be reimbursed for the expense.
Select “Flex | Pay with HSA/FSA” at checkout. Instead of entering your HSA or FSA card, input your regular credit card.
Flex will email you an itemized receipt following your purchase. Submit the itemized receipt to your HSA or FSA provider for reimbursement.
Can I split my payment between HSA/FSA and a credit card?
If your cart contains both eligible and non-eligible product, your cart will automatically split at checkout. You can pay for your eligible products with your hsa/fsa card (choose Flex | Pay with HSA/FSA) and other items with a credit card.
What is a Letter of Medical Necessity?
A Letter of Medical Necessity (LMN) is a document from a healthcare provider that explains how a specific medical product, service, or treatment is medically necessary for a patient to treat a diagnosed condition.
