FAQ

Shipping & Return policy

Do you ship internationally?

We provide International shipping with a flat fee of $30. It does not include duties or taxes, so please make sure to check with your local carriers.

How can I start a return?

To start a return, please email us at hello@utivahealth.com and include your order number with a description of the reason for your return. Items sent back to us without first requesting a return, will not be accepted.

Can I make changes to or cancel my order?

As soon as your order has been accepted, we immediately begin processing to get it to you as soon as possible. Unfortunately, this means that we are unable to make any changes to orders once placed. If you need to make changes, you can contact us at hello@utivahealth.com or call us at 1-888-622-3613 and we will try our best to get to it before your order ships but cannot guarantee this.

How can I view / track my order?

You can check the status of your order by signing into your account. After you have signed in, you will be able to view your order and its fulfillment status.



Once your order has shipped, you will receive an email from us with your tracking number. You can use this number to track your package. Please allow 48 hours for the tracking information to become available.

How long will my order take?

All orders are processed every night and our carriers make every effort to deliver within 2-6 business days. We provide tracking information with all orders so you can continue to monitor your shipment. Please contact us directly if you have any special instructions or if your shipment is past due so we can help you out right away.

Is shipping free?

Free standard shipping is available to all orders over $25+. To be eligible for free shipping your subtotal must be greater than $25 once any promotions or discounts are applied. Orders under $25 will be charged a $10 shipping fee.

Do you have a money-back guarantee?

Yes, we do have a 30-day money-back guarantee! We encourage you to try Utiva and want to ensure you are fully satisfied with your purchase. Should you wish to request a refund, please contact us within 30 days of your order. Just email our Support Team at hello@utivahealth.com or call us at 1-888-622-3613 with your order number and we'll be happy to help!



Unfortunately, the 30-day money back guarantee is not applicable to products purchased through our authorized stockists.

What is your return policy?

We offer returns within 30 days of purchase to the original payment method. To be eligible for a return, your order must be in its original packaging and condition that it was received in. Please note, we do not cover the cost of the return shipping label.




We are unable to provide refunds for products purchased through one of our stockists, but we'll do our best to support you with a resolution.

Cranberry PACs Supplement
Bladder Health Supplement
D-Mannose Supplement
Probiotic Supplement
UTI Diagnostic Test Strips & Rapid UTI Detection
Personal Wipes
Boric Acid Suppositories
Suppository Applicators

HSA/FSA Medical Form

In the United States, some products may be paid for from your HSA (Health Savings Account) when certain criteria is met. Please verify with your health insurance company to verify what you are eligible for.

A healthcare provider is typically required to prescribe or fill out a form that specifies what is being recommended, what condition is it helping with and for how long it should be taken. This form can be downloaded for your healthcare provider to fill out.

Download form

Rewards & Referrals

Do my points expire?

Yes, your points do expire after two years of inactivity.

How do I become a VIP Silver or Gold tier member?

To become a VIP Silver member you need to spend $200+ in a year. To become a VIP Gold member, you need to spend $450+ in a year. Your tier status will last 1 year from the date you earned it on a rolling basis.

How do I check my points?

Once logged in, you can check your point balance on both the Rewards page and your Account Login page.

How do I earn points?

You can earn points by making purchases, following us on social media, and leaving reviews on the products you've purchased – even just for having a birthday!

How do I know what tier I am?

Once logged in, you can check your tier directly on the Utiva Rewards page.

How do I refer a friend?

To refer a friend, please proceed to our Utiva Refer a Friend page. Add your friend's email address in the space provided. They then must use the unique link received via email to complete their first order with Utiva and receive 25% off their first order. For every successful referral, you will receive $20 towards your next purchase. Please note that you must have made at least 1 purchase with us before being able to receive a reward for referring a friend. Additionally, referee cannot have a previous or currently existing account.

How do I use my points to redeem rewards?

You can redeem your rewards once signed in directly through the Utiva Rewards page.

I left a review, but I didn't earn points!

Only verified reviews are eligible to earn points. This means that you must leave your review using the verified link that was sent to you via email after purchasing the item(s) through Utiva Health in order to receive points.



If you did not receive your points for your review(s) of your purchased items, please reach out to us at hello@utivahealth.com for assistance!

What are Utiva Rewards and how do I join?

Utiva Rewards is our loyalty program designed to give you exclusive offers, discounts, and additional perks for being a loyal member of the Utiva community!



You can join at any time by signing up with your email through the Utiva Rewards page. There is no minimum purchase amount required to become a Member.

Subscribe & Save

Can I change my next delivery date?

Sign into your online account here. Click My Subscriptions > View Details of your active subscription(s). From this page you can skip, reschedule or delay your next upcoming order.

How can I access my account?

You can access your account your account using the account icon at the top of the website or here.

How can I add discount codes to my subscription order?

You can add a discount code to your active subscription by following these steps:



1. Login to your account to access the customer portal

2. Select My Subscriptions from the menu

3. Click on the View details button from your active subscription

4. Scroll the the Discount Code entry field to add your discount code



Watch a step-by-step video here.

How can I cancel my subscription?

Sign into your online account here. Click My Subscriptions > View Details of your active subcription(s). Scroll to the bottom of the page a start the cancellation process by clicking the link: Cancel subscription

How can I change my shipping information?

Start my logging into your account here. To change your shipping address, under the profile section you can edit your shipping information.

How can I pause my subscription?

Sign into your online account here. Click My Subscriptions > View Details of your active subcription(s). From this page you can skip, reschedule or delay your next upcoming order.

How can I update my billing information?

Sign into your account. Click My Subscriptions > View Details. Under “Payment details” select, Update and a link will be sent to your email to make the necessary changes.

How does Utiva's subscribe and save program work?

Utiva's subscribe and save is a recurring order, billed and shipped automatically at your chosen frequency, until canceled or skipped. With each subscription order, you will automatically save 25% on your ordered products. Your subscription is obligation-free, so you can skip, pause or cancel your subscription at any time, right from your account.

What are the benefits of a subscription?

A subscription allows for you to stay consistent with taking Utiva products, which is best for long-term success, plus:

- You save 25% on each order with a subscription

- Your subscription is obligation-free, so you can cancel at any time

- Access to additional perks for subscription customers

Why can't I log into my account?

Usually when this happens, it is because your subscription order was processed a guest and that your customer account was never created. You can easily create your account now, using the same email you used to complete your purchase. To set up an account, use this link: https://www.utivahealth.com/account/register

Didn’t find what you’re looking for?

Ask a question. Our team will respond by email within 24  hours of your submission.